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Is there free help available while I’m preparing my return?

Yes, free help is available. Our comprehensive Tax Advice section provides information on a wide ranges of topics related to our site and tax preparation in general. If you can’t find an answer to your question there, feel free to contact our support team directly.

You can email a customer service representative from the Support page, accessible by the tab at the top of this page. You can phone the office for support from 10.00 a.m. - 5.00 p.m. AEST, Monday-Friday. We also offer support via live chat from 1.00 p.m. - 5.00 p.m. and 7.00 p.m. - 9.00 p.m. AEST, Monday -Friday.